Frequently Asked Questions
Q1. How do I place an order?
You can place an order directly through our website by adding items to your cart and checking out via WhatsApp. Alternatively, you can call us at +91 7058477941 or message us on WhatsApp.
Q2. What are your delivery hours?
We deliver every day from 5:00 PM to 11:00 PM. Orders placed after 10:30 PM may be delivered the next day.
Q3. Is there a minimum order value?
No minimum order value. However, delivery is free for orders above ₹299. A small delivery charge applies to orders below that.
Q4. Which areas do you deliver to?
We currently deliver within Boisar, Khaira, Palghar, and nearby locations. If you are unsure whether we deliver to your pin code, contact us on WhatsApp.
Q5. How long does delivery take?
Most orders are delivered within 30–45 minutes depending on your distance and current demand. You will receive a WhatsApp confirmation with an ETA.
Q6. What payment methods do you accept?
We accept UPI, Google Pay, PhonePe, Paytm, and cash on delivery.
Q7. Can I customise my order (spice level, no onion, etc.)?
Yes! Please mention your preferences in the Additional Information / Notes field during checkout, or message us on WhatsApp right after ordering.
Q8. Do you offer vegetarian and non-vegetarian options?
Yes. Our menu has clearly marked Veg and Non-Veg items. All veg items are prepared separately to avoid cross-contamination.
Q9. Are your dishes 100% homemade?
Yes — every dish is prepared fresh in our cloud kitchen using traditional home-style recipes and fresh ingredients. No preservatives, no artificial colours.
Q10. Can I cancel my order?
You can cancel free of charge within 2 minutes of placing the order, before preparation begins. After that, cancellation may not be possible. See our Refund Policy for details.
Q11. Do you cater for parties and events?
Yes! We accept bulk orders for birthdays, weddings, corporate events, and family gatherings. Please contact us at least 24 hours in advance for large orders.
Q12. How can I give feedback or file a complaint?
We value your feedback. Email us at foodtechno93@gmail.com or WhatsApp us. We respond within 24 hours and take every complaint seriously.
Q13. Is the food safe and hygienic?
Absolutely. Our kitchen follows strict FSSAI hygiene standards, our staff wear gloves and masks, and all packaging is tamper-proof and food-grade.